Do you have a showroom or retail store to view your products?

We do not have a showroom to display our products (Warehouse coming soon)

Instead, we provide everything you need online. If you need help you can contact Our customer service team in live chat in the lower right corner of the screen.

What payment method do you accept?

We accept payments through bank deposit and PayPal.

What is the shipping fee?

Shipping costs will be calculated on the product page (We only ship and deliver within Hong Kong)

For More questions? Please Contact us

Privacy Policy for Erna Furniture

At Erna Furniture, accessible from Ernafurniture.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Erna Furniture and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Log Files

Erna Furniture follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Erna Furniture uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Privacy Policies

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Erna Furniture, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Erna Furniture has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Erna Furniture’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Erna Furniture does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Erna Furniture. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

RETURN POLICY

Last updated July 01, 2019 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returned items must be in new and unused condition, with all original package, tags and labels attached.

RETURN PROCESS

Normally, We will ask you to sign the receipt when the goods are delivered. If there is any damage found or any other issue with product, You can refused to do signature on the receipt, so the item will be returned for replacement without any additional cost. You must return the item when the delivery team is at your place.

To return an item, please email customer service at [email protected] and place the item securely in with original packaging with unused product and hand over to the delivery team for return when they are at your place.

(The customer will be responsible for return shipping)

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least  (20) days from the receipt of your item to process your return or exchange.We will notify you by email/ SMS when your return has been processed.

EXCEPTIONS  

The following item cannot be returned or exchanged:

-Custom Made Products

For defective or damaged products, please contact us at the customer service number immediately  while the delivery team at your place to arrange a refund or exchange. Once the delivery left your place we are NOT responsible of any damage of the product.

Please Note

-We provide 3-days  return and exchange period, After 3 days we do not provide any warranty or guarantee for its products, whether it is the fault of the customer or the manufacturer.

-The Item must be returned with original packaging with unused and undamaged product.

-Customer is the fully responsible to inspect the goods before delivery team leaves.

-Sale items are FINAL SALE and cannot be returned.

-We does not offer a refund for change of mind purchase.

-We do not refund or exchange if you change your mind or make an incorrect choice.

QUESTIONS?

If you have any questions, please contact us at:

+852 6991-5459

[email protected]